872-249-9191 (Regular line)
Frequently Asked Questions
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Can I refer a patient to your Agency for care or treatment;
and what do I need to do?
Yes you can refer any patient who may require/needs Homecare or Home Healthcare Services to the Agency by either calling the direct line 872-249-9191 to speak to one of our referral supervisors or Fax over your request (which may include basic medical/insurance information) to Fax Number: 872-268-8877 or send us a secure email.
Also you may use our referral forms
- Non-provider referral form;
- Providers referral form available on this website to submit your referrals directly to the Agency office and our referral supervisors will attend to your request within 24hr business days.
- In what areas are your services available?
- Who can receive in-home care?
- Is your agency licensed?
- How are your caregivers selected?
- What are your caregivers’ qualifications?
- What happens once I decide to work with your services?
- When will my caregiver start working?
- What happens if the family or our loved one does not like or trust the caregiver?
- Can my family member become my caregiver?
- Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?
- How quickly can I arrange for service?
- Do you require a commitment to a minimum of hours and days a week in order to provide care?
- Can I reschedule, suspend or cancel service?
- Who do we call with questions about an invoice, schedule changes or other issues we want to discuss?
Are you interested in our In-Home Care, or do you have a question that’s not present here? If so, we can help.