Online Payment Return Policy

Thank you for choosing Solidex Home Healthcare Services for your healthcare needs. We understand that situations may arise where you may need to request a return for online payments. To ensure a smooth and transparent process, we have established the following return policy:

1. Eligibility:
   1. Online payment returns are applicable only for services that were paid for through our online payment portal.
   2. The request for a return must be made within 30 days from the date of payment.
2. Valid Reasons for Returns:
   1. Overpayment: In the event of accidental duplicate payments or overpayments, we will initiate a refund for the excess amount.
   2. Service Cancellation: If you decide to cancel a service that has been paid for online, you may request a return of the payment.
3. Return Process:
   1. To initiate a return, please contact our customer service team at [insert contact details] and provide relevant information, including the payment transaction details.
   2. Our customer service representative will guide you through the return process and may require additional information or documentation for verification purposes.
   3. Once the return request is approved, we will initiate the refund process.
4. Refund Method:
   1. Refunds will be issued through the same method used for the original payment. For example, if you paid through a credit card, the refund will be credited back to the same credit card.
   2. The processing time for refunds may vary depending on the payment method and financial institution involved. Please allow up to [insert estimated time] for the refund to be processed.
5. Non-Refundable Items:
   1. Certain fees or charges may be non-refundable, such as administrative fees or service charges explicitly mentioned during the payment process. These will be clearly communicated to you before making the payment.
6. Disputes and Resolutions:
   1. If you encounter any issues or disputes regarding the return process, please reach out to our customer service team. We will work diligently to address your concerns and find a satisfactory resolution.Please note that this return policy applies specifically to online payments made for Solidex Home Healthcare Services. For any other queries or concerns, please refer to our general terms and conditions or contact our customer service team.We strive to provide excellent service and ensure your satisfaction. Thank you for choosing Solidex Home Healthcare Services.